Privacy Policy

1. Introduction

Welcome to the c200m Privacy Policy. This policy explains how c200m ("we", "us", "our") collects, uses, stores, protects, and discloses personal information obtained from users ("you", "your") of the c200m online gaming platform located at https://c200m.cam and all associated services.

At c200m, we are committed to protecting your privacy and ensuring the security of your personal data. We recognize that when you provide us with information about yourself, you trust us to handle it responsibly and in accordance with applicable Indonesian data protection laws and international privacy standards.

By creating an account or using c200m services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

c200m collects various types of information to provide, maintain, protect, and improve our services, as well as to comply with legal and regulatory requirements.

2.1 Information You Provide Directly

When you register for a c200m account, make deposits, request withdrawals, or communicate with our customer support team, you may provide the following information:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (Indonesian KTP number or passport number)
• Contact Information: Email address, mobile phone number, residential address, postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay account details), transaction history, deposit and withdrawal records
• Account Credentials: Username, password, security questions and answers, two-factor authentication settings
• Verification Documents: Copies of government-issued ID (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), payment method verification documents
• Communication Records: Support tickets, live chat transcripts, email correspondence, WhatsApp messages with our support team
• Responsible Gaming Information: Deposit limits, self-exclusion requests, time-out preferences, responsible gaming tool settings

2.2 Information Collected Automatically

When you access and use c200m services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, device type and model, operating system version, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, games played, bet history, login and logout times, session duration, click patterns, navigation paths
• Location Data: General geographic location based on IP address (country, region, city) to verify Indonesian residency and ensure compliance with location-based restrictions
• Technical Data: Browser settings, time zone, language preferences, referring URLs, cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with anti-money laundering regulations:

• Payment Providers: Transaction confirmation, payment status, bank account verification from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay)
• Identity Verification Services: Age verification, identity authentication, document validation from third-party verification providers
• Fraud Prevention Services: Risk assessment data, device fingerprinting, fraud detection signals from security partners

3. How We Use Your Information

c200m uses the collected information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your c200m account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, live dealer games, slots, lottery, and other gaming services
• Tracking bet history, game results, and account balances
• Processing bonus claims and applying promotional offers
• Managing VIP program membership and tier progression

3.2 Identity Verification and Compliance

• Verifying your age to ensure compliance with the 21+ requirement
• Confirming your identity through KYC (Know Your Customer) procedures
• Preventing underage gambling, fraud, money laundering, and other illegal activities
• Complying with Indonesian legal and regulatory requirements
• Conducting internal audits and maintaining accurate records

3.3 Customer Support and Communication

• Responding to your inquiries, questions, and support requests via live chat, email, or WhatsApp
• Sending account-related notifications (deposit confirmations, withdrawal updates, bonus credits)
• Providing important service announcements, security alerts, and policy changes
• Sending promotional communications about new games, bonuses, and special offers (with your consent)

3.4 Security and Fraud Prevention

• Detecting and preventing fraudulent activities, unauthorized access, and terms violations
• Monitoring suspicious betting patterns and multiple account abuse
• Protecting c200m systems from cyberattacks, hacking attempts, and security threats
• Investigating disputes, complaints, and terms of service violations

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality and user experience
• Conducting statistical analysis to understand game preferences and betting patterns
• Testing new features, games, and promotional offers
• Optimizing platform performance, loading times, and mobile responsiveness

3.6 Responsible Gaming

• Implementing and enforcing deposit limits, loss limits, and betting limits
• Processing self-exclusion and timeout requests
• Monitoring gambling behavior for signs of problem gaming
• Providing access to responsible gaming tools and resources

4. Data Sharing and Disclosure

c200m does not sell your personal information to third parties for marketing purposes. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Identity Verification Providers: Third-party services that verify age, identity, and address information during KYC procedures
• Gaming Software Providers: Platform providers that supply casino games, live dealer games, slots, and sports betting software
• Customer Support Tools: Live chat platforms, ticketing systems, and communication tools used to provide customer service
• Security and Fraud Prevention: Services that detect fraudulent activity, prevent multiple accounts, and protect against cyber threats

All service providers are contractually bound to protect your data, use it only for specified purposes, and maintain confidentiality.

4.2 Legal Compliance and Protection

We may disclose your information when required by law or to protect our rights and interests:

• In response to valid legal requests from Indonesian government authorities, law enforcement, or regulatory bodies
• To comply with anti-money laundering (AML) regulations and financial reporting requirements
• To enforce our Terms & Conditions, investigate violations, and pursue legal remedies
• To protect the safety, security, and rights of c200m, our users, or the public
• In connection with a business transaction such as a merger, acquisition, or asset sale (with appropriate safeguards)

4.3 With Your Consent

We may share your information with other third parties when you provide explicit consent, such as when you choose to participate in partner promotions or affiliate programs.

5. Data Retention

c200m retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5.1 Active Account Data

While your account remains active, we retain all account information, transaction history, betting records, and communication logs to provide continuous service and maintain accurate records.

5.2 Closed Account Data

After you close your account, we retain certain information for the following periods:

• Identity and KYC Documents: Retained for at least 5 years after account closure as required by Indonesian anti-money laundering regulations
• Transaction Records: Retained for at least 7 years for financial auditing and tax compliance purposes
• Betting History: Retained for at least 5 years to resolve disputes and comply with gaming license requirements
• Communication Records: Retained for at least 3 years to document customer interactions and resolve complaints

5.3 Data Deletion

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer be linked to you. However, some anonymized statistical data may be retained indefinitely for analytical purposes.

6. Security Measures

c200m implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6.1 Encryption and Secure Transmission

• SSL/TLS Encryption: All data transmitted between your device and c200m servers is protected by 256-bit SSL encryption, the same standard used by banks and financial institutions
• Secure Socket Layer: Our website uses HTTPS protocol to ensure all communications remain private and secure
• Encrypted Storage: Sensitive data, including passwords and financial information, is encrypted at rest using industry-standard encryption algorithms

6.2 Access Controls

• Access to personal data is restricted to authorized c200m employees and contractors on a need-to-know basis
• All employees undergo background checks and sign confidentiality agreements
• Multi-factor authentication is required for access to sensitive systems
• Regular access reviews ensure that permissions remain appropriate

6.3 System Security

• Firewalls and intrusion detection systems protect our network infrastructure
• Regular security audits and vulnerability assessments identify potential weaknesses
• Security patches and software updates are applied promptly
• Continuous monitoring detects and responds to suspicious activity

6.4 Account Security

You play a critical role in keeping your account secure. Please follow these best practices:

• Choose a strong, unique password containing uppercase and lowercase letters, numbers, and special characters
• Never share your password or login credentials with anyone
• Enable two-factor authentication (2FA) for additional security
• Log out of your account when using shared or public computers
• Report any suspicious activity or unauthorized access immediately to our support team

7. Cookies and Tracking Technologies

c200m uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They contain information that helps websites recognize you, remember your preferences, and provide customized experiences.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality, login, account access, and transaction processing	Session / Persistent
Performance Cookies	Collect anonymous data about how users interact with our website to improve performance	Up to 2 years
Functionality Cookies	Remember your preferences (language, currency, game favorites) for a personalized experience	Up to 1 year
Security Cookies	Detect fraudulent activity, prevent unauthorized access, and protect your account	Session / Persistent

7.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of the c200m platform, such as staying logged in or maintaining personalized settings.

8. Your Privacy Rights

Under Indonesian data protection laws and our commitment to transparency, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your c200m account dashboard, including transaction history, betting records, and contact details.

8.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update your contact information, address, and communication preferences through your account settings. For changes to identity information, please contact our customer support team.

8.3 Right to Deletion

You have the right to request deletion of your personal data, subject to certain legal obligations. We may be required to retain certain information for regulatory compliance, fraud prevention, and legal purposes even after you request deletion. Please note that deleting your account closes your access to c200m services permanently.

8.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can request a data export by contacting our support team.

8.5 Right to Object

You have the right to object to certain uses of your personal information, particularly for direct marketing purposes. You can opt out of promotional communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

8.6 Exercising Your Rights

To exercise any of these rights, please contact our customer support team via live chat, email at [email protected], or WhatsApp at +62 812 3456 7890. We will respond to your request within 30 days and may require identity verification to ensure we are providing information to the correct individual.

9. Third-Party Services

The c200m platform may contain links to third-party websites, services, or gaming providers. This Privacy Policy applies only to c200m services, and we are not responsible for the privacy practices of third parties.

When you click on links to external websites or use third-party gaming content, you are subject to the privacy policies of those providers. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. International Data Transfers

c200m primarily operates within Indonesia and stores data on servers located in secure facilities. However, some of our service providers, such as gaming software providers and security partners, may be located outside of Indonesia.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, data processing agreements, and encryption protocols.

11. Children's Privacy

c200m services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. Our age verification procedures are designed to prevent underage registration and gambling.

If we discover that we have inadvertently collected information from someone under 21 years of age, we will immediately delete that information, close the account, and forfeit any associated funds. Parents or guardians who believe their child has provided personal information to c200m should contact us immediately at [email protected].

12. Changes to This Policy

c200m reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry standards. When we make significant changes, we will notify you by:

• Posting a prominent notice on the c200m website
• Sending an email to your registered email address
• Displaying an in-account notification upon your next login

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of c200m services after changes have been posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our customer support team:

• Live Chat: Available 24/7 on the c200m website for immediate assistance
• Email: [email protected] (typical response time: 4-6 hours)
• WhatsApp: +62 812 3456 7890 (available 8 AM - 12 AM WIB)

Our dedicated privacy team is committed to addressing your questions and ensuring your personal information is handled with the care and respect it deserves. We value your trust and continuously work to maintain the highest standards of data protection.